Support
How Vote Access works
Read the plain-language overview: How Vote Access works.
- One-time purchase for the current UTC calendar month — not a subscription, does not auto-renew.
- Includes one advisory vote on this month’s board (not a donation).
- Unused access ends with the UTC month and does not carry over.
- Tied to your Causling account and non-transferable.
- Purchases are final through Causling. If a store reverses a charge, remaining access for that month ends.
Contact
Email us at Contact@Causling.com for support, privacy requests, and legal notices.
Company emails
Causling may send occasional marketing and product emails from Sprout@causling.com. You can turn these off anytime with the Company emails toggle in Account settings, on iPhone or Android, or use the unsubscribe link in any company email. Opting out does not affect essential account or service emails. Details are in our Terms of Service and Privacy Policy.
Account deletion
You can delete your Causling account in the app. If you no longer have the app, you can ask us by email.
On iPhone and on Android: Profile → Account settings → Delete Account. The app asks you to confirm before anything is removed. If a screen titled “We’ve updated our Terms and Privacy Policy” is open, the same request is there as Delete account.
Without the app, email support@causling.com from the email address on the account and ask us to delete the account and its data. We use that address to confirm the request is yours.
Deletion removes the account and the personal data and content we store for it, including:
- Your profile
- Causes, topics, and posts you created
- Votes, favorites, and notifications
- Photos you uploaded
- Alert tokens on your phone
- Vote Access records we keep for the account
If a cause you created is removed, someone who had used their monthly vote on it may be able to vote again this month in the app. That restores the vote in the app. It is not a refund.
We remove this data when the account is deleted. Our Privacy Policy does not add a fixed number of extra days. We may keep limited records where needed for legal compliance, safety, fraud prevention, disputes, or audit integrity. Apple and Google keep their own records of store purchases.
Policies
Store billing
Monthly Vote Access on iPhone is processed by Apple under Apple’s terms. On Android it is a one-time Google Play purchase for the current month. It does not auto-renew. You can review Play purchases in the Play Store app under Payments & subscriptions. Purchases are final through Causling.